Refund Policy
At fent.solutions, we aim to provide reliable, high-quality cheat software. If something goes wrong, we're here to make it right. Please read our refund policy carefully before making a purchase.
Refund Eligibility
We offer refunds within 7 days of purchase in the following cases:
- The cheat is not working as intended (e.g., major bugs, crashing, failure to load or inject).
- You contacted our support and followed troubleshooting steps, but the issue could not be resolved.
- The license key was not used, or was only briefly activated while experiencing issues.
If everything is working as described and you simply changed your mind, we do not offer refunds.
Non-Refundable Situations
Refunds will not be issued if:
- You were banned or penalized in-game.
- Your system is not compatible with the cheat (unsupported OS, drivers, etc.).
- You misunderstood the product features or purchased the wrong version.
- You attempt fraud, resell your key, or request a chargeback without contacting us.
Refund Window
Refund requests must be made within 7 days of purchase. After this period, no refunds will be granted under any circumstances.
Chargebacks
Filing a chargeback without contacting us first will result in:
- Immediate revocation of your license
- Permanent blacklist from all fent.solutions products and future support
- Reporting to payment processors for fraud
How to Request a Refund
To request a refund, contact us via:
Include your order ID, description of the problem, and any relevant screenshots or logs.